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How wb88 Handles Your Personal Data

Your privacy is something we take seriously at wb88 — every piece of data you share with us, from your account registration details to your deposit activity via…

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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need to raise a concern about data handling, our support team is available around the clock. You can reach us through any of the channels below — we aim to respond to all privacy-related requests within 48 hours of receipt.

Team online

Live Chat

Our live chat is available 24 hours a day, seven days a week. Start a session from any page on wb88.club and ask to speak with the privacy or data-handling team directly.

Email Support

Send your privacy request or data enquiry to our dedicated support email. Include your registered account username so we can locate your records and respond accurately.

Help Centre

Our Help Centre contains written answers to the most common privacy questions, including how to request data deletion and how to update the personal details tied to your account.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

We have structured our data practices around transparency and your control. From the moment you open an account to every transaction you make, the following measures define how your information is managed…

Encrypted Data Storage

All account data — including payment identifiers from Touch 'n Go, GrabPay and FPX transactions — is stored using encryption at rest. Access is logged and limited to verified wb88 staff with a specific operational need.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security Measures

Your account is protected by password hashing and optional two-factor verification. We never store your raw password. If suspicious login activity is detected, we will notify you via your registered email address.

Data Retention Schedule

We retain your account data for as long as your account remains active and for a defined period after closure, as required by applicable financial regulations in Malaysia. Data no longer needed is permanently deleted from our systems.

Your Right to Access

You may request a copy of the personal data we hold about you at any time. Submit your request via live chat or email, and we will compile and deliver your data within the timeframe required under applicable local law.

Requesting Changes or Deletion

If any data we hold is inaccurate, you have the right to ask us to correct it. You may also request deletion of your data where local law permits. Contact our support team with your account details and we will process the request promptly.

Your Privacy Policy Questions, Answered

Below are the questions we receive most often about how wb88 handles personal data, what rights you hold, and how to act on those rights. If your question is not covered here, reach out via live chat or email and our team will respond within 48 hours.

We collect your name, email address, phone number, and date of birth at registration. Once you make deposits, we also record payment method identifiers — such as your Touch 'n Go or GrabPay reference — and transaction amounts to maintain your account ledger.

We do not sell your data. We share it only with approved service partners — payment processors like FPX and Boost, fraud-prevention providers, and infrastructure vendors — who are contractually bound to use it solely for the purpose of supporting your wb88 account.

Contact our support team via live chat or email and submit a data-access request with your registered account username. We will compile your records and deliver them to your registered email address within the timeframe required under Malaysian data-protection law.

Yes, where local law permits. Submit a deletion request through our live chat or email channel. Note that we may be required to retain certain transaction records for a legally defined period, but all other data will be permanently removed upon verified request.

We retain account and transaction records for the period required by applicable financial regulations in Malaysia. Once that retention window closes, the data is permanently deleted from our servers and backup systems.

We use session cookies for login continuity and analytics cookies to measure page performance. You can accept, reject, or clear cookies through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or use your account.

Contact our support team immediately via live chat. We will initiate an account security review, log the incident, and guide you through resetting your credentials. We aim to acknowledge security-related reports within one hour of receipt.

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